CAPS Kleding

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Antwoord van CAPS Apparel

8 aug 2023

I understand you must be frustrated which is why you left us a 1-star review, and we are extremely sorry that you had such a terrible experience with us, Linda.

We are open and honest about the fact that we cannot give out a free return label nor reimburse return shipping costs. This is why we advised you via email that you are responsible for the cost of your return shipment. Furthermore, shipping fees are also “non-refundable”. You will only receive a refund for the item you have returned.

As a webshop owner who is aware of the rules, I know that this is not what you were hoping to hear. šŸ™

However, please know that we are continually striving to improve our infrastructure with the goal to better serve our customers all over the world. In that approach, we could eventually offer return labels.

Once more, please accept my sincere apologies for the inconvenience you experienced.

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